Comments on: Fix for Windows Live Photo Gallery Blank Import Options Tab

By: Eric

Eric — Sat, 30 May 2009 15:44:17 +0000

Yes – Jennifer came through with flying colors sending us that part of the registry and the information is attached to our bug. Thanks!

By: Mike

Mike — Sat, 30 May 2009 12:49:14 +0000

Eric,

Did you end up getting the information you needed?

By: EricRi

EricRi — Thu, 21 May 2009 00:17:02 +0000

Hi Jennifer -

Sure. Either you can throw it up on a SkyDrive folder or you can email it to me at my Live ID account ejrejr@hotmail.com .

This should be very helpful. Thank you.

By: Jennifer

Jennifer — Wed, 20 May 2009 21:15:54 +0000

Hey there,

So deleting the whole folder under that registry key seemed to work. I can see the tab again. I wasn’t sure if I needed to delete the whole folder or just one key somewhere in that folder and it’s sub folders so that’s that’s where my confusion was.

Not really sure what to look for to see if the key was corrupt or what went wrong but if it helps I can post the original exported folder from my registry online for you guys to have a look at as you probably have a better idea of what to look for than I do. If this will be of help please let me know and I’ll link the download here. Or Someone could just give me an email to forward the info to or something. Please let me know.

Thanks!

By: Mike

Mike — Wed, 20 May 2009 00:48:18 +0000

Yep hopefully Jennifer will be able to provide you with the file she exported if it works, since I couldn’t find my backup.

By: Eric

Eric — Wed, 20 May 2009 00:42:36 +0000

…and please please please if you can then go through in detail everything stored under Photo Acquisition and describe what they are (e.g., was there a bad path, renamed drive, external hard-drive) it would help us reproduce this issue and fix it. Thanks.

By: Mike

Mike — Tue, 19 May 2009 23:24:41 +0000

See Jim S’s message above yours. Looks like your path matches his. Right click the Photo Acquisition and choose export, save it someplace, and then delete that entire folder. Reopen Windows Live Photo Gallery and see if that fixes your problem.

By: Jennifer

Jennifer — Tue, 19 May 2009 23:07:27 +0000

I too am having this problem however I do not have HKEY_CURRENT_USER\Software\Microsoft\Windows Live\Photo listed in my registry.

Under windows live in that location I have common, communications clients, and platform and the last 2 have +’s next to them.

Under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Photo Acquisition
I have Camera, Destinationmru, opticalmedia, and scanner.

So what am I missing? Which key do I need to delete cuz I’m not finding any specific keys but more key directories under those two options. Could some please help? I’m running Windows Vista Home Premium if that’s of any help.

Thanks

By: Jim S

Jim S — Tue, 24 Mar 2009 23:47:49 +0000

Thank you! I have been trying to fix this problem for MONTHS!!!
I had been using picasa as a workaround, but it does not rename the photos the way the MS import does.

I had to go to a different location than you listed though. It was:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Photo Acquisition

Thanks again!

Jim

By: Mike

Mike — Wed, 04 Mar 2009 00:33:41 +0000

I might have a backup of my registry. I’ll check and if I find it I’ll post a reply comment.